Your details, handled with care

Tiny Fleet Parties — Privacy & Cookies Policy Last updated: 1 October 2026 Who we are Tiny Fleet Parties provides children’s ride-on vehicle and prop party hire. The person responsible for your personal information is: [Karla Garner], trading as Tiny Fleet Parties. Website: https://www.tinyfleetparties.com Email: karlalgarner@gmail.com Telephone: 07353 058540 Postal contact address: 72 Ashbury Drive, Weston super mare BS22 9QL We are the data controller for the personal information we use to manage enquiries, bookings and our customer relationships. Information we collect When you enquire or book, we may collect: Your name, email address and telephone number. Your billing address and the party or venue address. Your chosen package, event date and start time. Your answers to booking questions, including parking and access arrangements. Messages and correspondence relating to your enquiry or booking. Payment status, transaction references and refund records. A record of your agreement to our booking terms. Please provide only the information needed to arrange your party. Avoid including children’s full names, dates of birth, medical information or other sensitive details in general booking forms. Our website and payment providers may also process technical information, such as your IP address, browser details and security logs. How we use your information We use your information to: Answer enquiries and provide quotes. Arrange and deliver your booked service. Discuss venue access, parking and practical arrangements. Send booking confirmations and relevant service updates. Manage payments, cancellations and refunds. Maintain accounting and business records. Handle complaints and resolve disputes. Protect our business and customers against fraud or misuse. We do not sell your personal information. Our lawful bases We use the following lawful bases under UK data protection law: Contract: to take steps you request before booking and to fulfil your booking. Legal obligation: to maintain records and meet applicable accounting, tax and other legal requirements. Legitimate interests: to manage general enquiries, protect our business, maintain security and handle complaints or claims. We consider your rights and interests when relying on this basis. Consent: where we ask permission for optional marketing or other optional uses of your information. You can withdraw that consent at any time. Agreeing to our booking terms does not give consent to receive marketing. Marketing If we offer email or text marketing, we will ask for your permission before adding you to a marketing list. You can withdraw your permission by contacting us or using the unsubscribe option in a marketing message. We may still send messages needed to manage an enquiry or booking, such as confirmations, payment information and changes to your service. Who receives your information We share information only where needed for the purposes described in this policy. Recipients may include: Durable, which provides our website and booking system. Stripe, which processes online payments. Our email and communication providers. People helping us deliver your booking, who receive only the details they need. Accountants, insurers or professional advisers where necessary. Public authorities where disclosure is legally required. Payment card details are entered through the payment provider’s secure payment system. We do not ask you to send full card details by email or message. Durable and Stripe also explain their own processing in their privacy policies: Durable: https://durable.com/privacy-policy Stripe: https://stripe.com/privacy Information processed outside the UK Our technology providers may process information outside the UK. Where this happens, appropriate protections must apply, such as recognised adequacy arrangements or approved contractual safeguards. How long we keep information We keep personal information only for as long as necessary for its purpose. Our retention arrangements are: Enquiries that do not become bookings: 3 months. Booking records and related correspondence: for 1yr after event for insurance requirements. Invoices, payment and accounting records: for the period required by applicable tax and accounting rules. Complaints, incidents and claims: until resolved, and for any further period reasonably needed for legal or insurance purposes. Marketing contact details: until you withdraw permission or we no longer need them. We may retain a minimal record of your opt-out to avoid contacting you again. Information no longer needed is deleted . Children’s privacy and promotional imagery Bookings must be made by an adult. Our website is intended for parents, carers and other adult customers. We minimise the personal information we collect about children. If additional information is genuinely needed, we will explain why and how it will be used. Our promotional graphics use fictional cartoon characters rather than identifiable photographs of children attending our parties. Cookies and similar technologies Cookies are small files stored on your device. Websites may also use similar technologies to support functionality, security and other features. Where consent is required, optional technologies must not be used before that consent is given. You can also manage cookies through your browser settings. Blocking some cookies may affect website, booking or payment functions. Keeping information secure We take reasonable steps to protect personal information and restrict access to people who need it for their work. No internet service can guarantee complete security. Please do not send unnecessary sensitive information through general enquiry forms or email. Your rights Depending on the circumstances and the lawful basis used, you may have the right to: Request a copy of your personal information. Ask us to correct inaccurate information. Ask us to delete information. Ask us to restrict how we use it. Object to certain uses, including direct marketing. Request transfer of information where the right to data portability applies. Withdraw consent where we rely on it. Some rights have exceptions. For example, we may need to retain certain records to meet legal obligations. Contact us using the details above to make a request. We may need to verify your identity before releasing personal information. Automated Decisions  “We do not make decisions about you based solely on automated processing that have legal or similarly significant effects.” Questions and complaints Please contact us if you have questions or concerns about how we use your information. You can also complain to the UK Information Commissioner’s Office: Website: https://ico.org.uk/make-a-complaint/ Telephone: 0303 123 1113 Changes to this policy We may update this policy when our services, providers or information practices change. The latest version will be available on our website, with its update date shown above.